From first inquiry to final order, our customers rely on more than just our products. They rely on the expert guidance and support of Valley Design. At the heart of their experience is our Customer Service team ensuring every question is answered, every order is accurate, and every experience is seamless.
The Experts Guiding Your Experience
Leading the Customer Service team is Pat Anderson, Inside Sales Manager.
Pat works closely with customers to provide expert product guidance, develop customized quotes tailored to their unique needs, and ensure every interaction is positive from start to finish.
Supporting Pat is Customer Service Manager, Rachel Glende, and Customer Service Representative, Megan Severson, who provide responsive, day-to-day support to our valued customers.
They deliver timely answers to inquiries, assist with product selection, and guide customers through the ordering process. Their dedication helps every customer feel supported, informed, and confident in their choices.
Behind the scenes, Jeanette Stockman, Order Entry Specialist, ensures each order is meticulously processed after customer service review. Jeanette verifies part numbers, product details, and all critical information so that every purchase order is accurately converted into a Valley Design production order, ready for planning and fabrication.
Delivering Service Excellence
Through collaboration and commitment, this team brings Valley Design’s vision to life. Every order, every inquiry, and every interaction benefits from their dedication to delivering exceptional service while supporting our promise of quality and timeliness.
Want to know more about the people delivering exceptional service? Check out their employee bios.